Terms of Service – @PIka Mart

Welcome to @PIka Mart! By purchasing, accessing, or using our services, you agree to the following Terms of Service. Please read them carefully before making a purchase or opening a support ticket.

1. Eligibility

You must be at least 13 years old to use our services. By using @PIka Mart, you confirm that you meet this age requirement and agree to follow all applicable laws and platform rules.

2. Paid Services & Purchases

@PIka Mart offers paid products, tools, and services. By completing a purchase, you agree to pay the listed price and any applicable fees.

Please review your order carefully before purchasing. By placing an order, you acknowledge and agree to these Terms of Service.

3. Prohibited Use

You may not use @PIka Mart's services for illegal activities, scams, fraud, hacking, abuse, or any activity that violates the rights of others or the rules of third-party platforms.

We reserve the right to restrict or terminate access to our services if these terms are violated.

4. Third-Party Platforms

Our services may interact with third-party platforms, including Discord and payment providers. You are responsible for following the applicable terms, policies, and rules of those platforms.

@PIka Mart is not responsible for actions taken by third-party platforms, including account suspensions, bans, or service interruptions outside our control.

5. Account Delivery & Refund Policy

All purchases are considered final once the account or product has been successfully delivered, except where a verified issue qualifies for a refund under our applicable policies or where a refund is required by law.

If you experience a problem with an account provided by @PIka Mart, please open a support ticket so our team can review the issue. Any resolution will depend on the circumstances and applicable policies.

IMPORTANT: Failure to include the required Cash App payment note requested by SellAuth may result in your order being ineligible for a refund. Please follow all payment instructions carefully before submitting your payment.

6. Support Tickets & Processing Times

All support tickets and requests may take up to 24 hours to be processed. Processing times may vary depending on ticket volume, order details, and the complexity of the issue.

Please provide all relevant information when opening a ticket to help our team review and resolve your request efficiently.

Submitting multiple tickets for the same issue may cause unnecessary delays.

7. Support Nagging & Staff Respect

Please remain patient and respectful while waiting for support. Repeatedly messaging staff, spamming tickets, constantly asking for updates, or pressuring staff before your request has been processed is not permitted.

Nagging or abusing the support system may result in your support request being closed or voided. Repeated violations may also result in restrictions on your access to support services.

Please open a ticket, provide the necessary information, and allow our team up to 24 hours to respond or process your request. Opening additional tickets or repeatedly contacting staff will not speed up the process.

8. Customer Feedback

After your order has been completed or your support issue has been resolved, please take a moment to leave feedback about your experience.

Feedback helps @PIka Mart improve its products, services, and customer support. We appreciate every customer who takes the time to share their experience.

Please ensure that your feedback is honest and respectful.

9. No Warranties

Unless explicitly stated otherwise, all services are provided on an “as-is” and “as-available” basis. We do not guarantee uninterrupted service, error-free operation, or that every product will meet individual expectations.

This section does not exclude any warranties or protections that cannot legally be excluded under applicable law.

10. Limitation of Liability

To the extent permitted by applicable law, @Pika Mart is not liable for indirect, incidental, or consequential damages arising from the use of our services, including losses resulting from third-party platform actions or service interruptions outside our control.

Nothing in these terms limits liability where such a limitation is prohibited by law.

11. Changes to These Terms

@Pika Mart reserves the right to update or revise these Terms of Service when necessary. Updated terms will become effective once posted. Continued use of our services after an update constitutes acceptance of the revised terms, to the extent permitted by law.

12. Contact & Support

If you have questions about these Terms of Service, an order, or an account issue, please open a support ticket through the official @Pika Mart support system.

Thank you for choosing @PIka Mart!